CASE STUDY

We’ve had an outstanding experience with OSFM as our facilities management provider. Their team is consistently professional, responsive, and efficient in every aspect of their service. Quotations are provided quickly and at competitive rates, allowing us to manage our property needs smoothly and cost-effectively.

Their engineers are not only highly skilled and knowledgeable but also approachable and friendly. They maintain a professional presence throughout the building, which reflects the company's commitment to quality and service excellence.

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Special recognition goes to Archie Hammond, who has been a key point of contact—always prompt, helpful, and reliable.

OSFM manages the day-to-day PPM (Planned Preventative Maintenance) of our building, as well as all elements of our HVAC, plumbing, and electrical systems. In addition to this they have assisted us with several important upgrade projects. Each project has been completed to a high standard with minimal disruption.

OSFM have been a fantastic to have onboard as our Facilities maintenance team. The team are reliable, responsive, and consistently deliver a high standard of service. It’s clear they understand the specific needs of our business and the way we operate, which makes working with them easy and efficient. Their professionalism and knowledge shines through in every job, big or small which is clear to both our internal team and also our clients. OSFM has quickly become an invaluable part of the operations at our building.

OSFM handles all aspects of general maintenance at our building, from day-to-day reactive repairs to scheduled preventative maintenance as well as larger project and upgrade works. This includes regular checks and upkeep of fire safety systems, air conditioning, plumbing, electricals, and overall building compliance. They’re proactive with planned works, ensuring everything runs smoothly and issues are dealt with quickly. The team provide competitive quotes for additional works when needed and always deliver them on time and to a high standard. Whether it's an urgent repair or long-term maintenance planning, we know we can rely on OSFM to get the job done.

OSFM is an outstanding partner in supporting our business, helping us deliver a first-class service to our clients through their expert facility management solutions. They understand the vital importance of responsiveness and consistent reliability, which has made a real difference in our day-to-day operations. No matter the request, OSFM delivers promptly and efficiently, allowing us to focus on what we do best, confident that our facilities are in expert hands.

I highly value their support and would confidently recommend them to any business seeking dependable facility management solutions. OSFM supports us with routine repairs, including plumbing, electrical, HVAC, as well as preventive maintenance programs that keep everything running smoothly.

OSFM has been incredibly helpful and reliable during their visits to our centre. On one occasion, they came for a short site visit but ended up staying the entire afternoon to resolve multiple issues, including a leak in one of the offices and lighting problems. Their willingness to go above and beyond, even when it wasn’t expected, really stood out. It’s reassuring to know we have such a dependable team to call on when things go wrong. At Waterloo, OSFM supports us with both reactive repairs and monthly PPM, Their regular PPM visits help us stay on top of potential issues before they escalate, and their quick response to urgent problems means minimal disruption for our team and clients. OSFM has become a key part of keeping our centre running smoothly.